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The day I kept switching roles

John 4 min
The day I kept switching roles

I was halfway through writing a beta test note when my phone buzzed for the fourth time in ten minutes. I already knew who it was before I looked.

It was my sister, and the message was just, “Can you call Mom?”

I had three tabs open for work: one with the test build, one with the community feedback doc, and one with the social media scheduler that I had been pretending was going to make my life easier. The beta was doing that fun thing where the feature technically worked, but only if you clicked things in the exact order no normal person would ever click them. Someone in the community had found it within ten minutes and posted, “Is this supposed to happen?” with a screenshot that made my stomach drop.

I typed, “Good catch, looking at it now,” then called my mom.

She answered with that tight voice people get when worry has already been driving for a while and they are just sitting in the passenger seat pretending they still have a say. Nothing huge had happened. That was part of what made it hard. No emergency, no single thing to solve. Just the same loop worry always runs: a task she could not remember finishing, and the fear that she had forgotten something important.

I tried the thing I always try first, which is logic. I asked the practical questions, the kind that are supposed to make a worry smaller by making it specific. She got quieter with every question. I could hear papers moving on the table.

Then comes the line that ends every one of these calls: the fear of being a burden to somebody.

That one always stops me. Because I want to say, “You’re not,” and I do say it, but I also know she can hear the little edge in my voice when I’m looking at a broken beta flow and a community thread and a scheduler that just posted something at the wrong time with the wrong caption. She can hear me trying to be patient.

So I closed the laptop halfway, not all the way because I’m not that noble, and I stayed on the phone.

We did the small stuff. I asked her to put both feet on the floor. I asked her to drink water. I asked her to read me the bill amount, then the confirmation number. We prayed, but not in a polished way. It was one of those prayers where I had one eye open because I was still watching a notification bubble grow on my screen. I felt guilty about that, then annoyed that I felt guilty, then guilty about being annoyed.

After we hung up, I went back to work and made everything worse for about twenty minutes.

I replied too fast in the community chat and sounded defensive. Someone said the onboarding felt confusing, and I responded with an explanation instead of just listening. I had built part of the thing, so I took the confusion personally even though that was exactly the point of beta testing. If people get lost, you are supposed to be grateful they told you where.

Then the automation tool published a social post I had drafted two days earlier when I was in a completely different mood. It sounded cheerful in a way that felt fake even to me. “Big updates coming soon!” with a little too much energy, while I was sitting there with my mom’s fear still in my ear and a bug report open like a cut that would not close.

I deleted it. Then I stared at the blank composer for too long.

What I wanted to post was, “We’re testing things and some of it is messy and we appreciate you telling us where it breaks.” That was closer to the truth. Less shiny, more useful. So I posted that instead. A couple people responded better to it than anything I had scheduled. One person said, “Thanks for saying it plainly.”

That stuck with me, mostly because I had not been saying things plainly at home or at work. At work I wanted to look ready. At home I wanted to sound calm. In both places, I was trying to manage the room instead of being in it.

Later that night, my mom called again. I almost didn’t answer on the first ring because I was tired of being needed. That is an ugly sentence, but it’s true. I let it ring twice, took a breath, and picked up.

She wasn’t spiraling that time. She just wanted to tell me she found the receipt she had been looking for. Then she asked how my work thing went, and I gave her the short version: “It broke in public, but not as badly as it could have.”

She laughed a little. Not a big laugh. Just enough.

I still have the beta notes to clean up. The scheduler still needs rules so it doesn’t make us sound like a motivational billboard. My mom still has hard days, and I still sometimes reach for fixes when what she needs first is someone steady on the other end of the phone. I’m not always steady. Some days I’m just available, and even that takes more out of me than I want to admit.

JC

Written by

John

NetSuite consultant by day. The rest of the time I am outside with the family, or rebuilding the place those trips land. I write the ordinary parts down because they are the parts I tend to forget. A record, not a reason.

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Written with AI assistance.